Returns

Firstly, if you consider making a return, this means you ordered a product from us, which means we owe you a big Thank you!  This being said, here are some things you need to know about our return policy:

 

  • you may cancel an order at any time prior to shipment

  • returns will be honored up to 15 days from when the product was received

  • shipping costs are not included for returns

  • the product must still have all the original tags attached and must be unworn and in the original packaging

  • we will pay the return costs if the return is a result of our error (you received an incorrect item)

  • if you need to make a return, send us an e-mail with your order number. We will respond quickly with instructions for how to return items

  • you should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 working days), the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

 

That Basic SRL is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. That Basic SRL will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.

Click here to request a return